Please read our policy carefully before accepting your delivery.
Inspect Your Order at Delivery
When your order arrives, you have 10 minutes with the courier to check your item(s) before accepting delivery.
- If you are not satisfied and wish to return the item, please hand it back to the courier on the spot.
- Once the courier has left, we are unable to accept returns, except in the case outlined below.
We strongly encourage you to open and inspect your package while the courier waits.
Exception: Defective, Damaged, or Incorrect Items
If, after the courier has left, you discover that your product is defective, damaged, or incorrect, please contact us and we will arrange a return or exchange.
Email: the.missingpiec@gmail.com
Please include your order number, a description of the issue, and photos of the item.
Exchanges
Exchange requests are accepted within 7 days of receiving your order. To request an exchange, contact us at the.missingpiec@gmail.com with your order number and the item you'd like instead.
Shipping Costs
Return and exchange shipping costs must be paid by the customer in all cases, except defective, damaged, or incorrect items.
Contact Us
If you have any questions about our Return & Exchange Policy, reach out to us at:
Email: the.missingpiec@gmail.com